Return Policy for Plainchic Nairobi

Effective Date: 1st Jan 2025

Introduction

At Plainchic Nairobi, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may return items within 30 days of receiving your order, provided they meet the following criteria:
– Items must be unworn, unwashed, and in their original condition with all tags attached.
– Items must be returned in their original packaging.

2. Non-Returnable Items

The following items are non-returnable:
– Sale items or items marked as final sale
– Intimate apparel and swimwear (for hygiene reasons)
– Gift cards

3. Return Process

To initiate a return, please follow these steps:
1. Contact Us: Email us at contact@plainchicnairobi.com with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Ship the Item: Pack the item securely, including the RA number, and ship it to the address provided in the return instructions.

4. Return Shipping Costs

– Customers are responsible for return shipping costs unless the item is defective or incorrect.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.

5. Refunds

– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 24 hrs.
– Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within  7 days of receiving your order. We will provide instructions for returning the item and will cover the shipping costs for damaged or defective items.

8. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at:
Email: contact@plainchicnairobi.com
Address: SB18 2nd floor, Shujaah mall Kilimani

Thank you for shopping with Plainchic Nairobi!